1. Introduction
Welcome to NKS Hotel & Travel SDN BHD (“we,” “us,” or “our”). By using our services, you agree to comply with and be bound by the following terms and conditions (“Terms of Service”). These terms apply to all users of our services, including but not limited to customers, vendors, and partners.
2. Acceptance of Terms
By accessing or using our services, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
3. Services Provided
We offer a range of travel-related services, including but not limited to hotel bookings and bus transfers. All services are subject to availability and may change without notice. We reserve the right to modify or discontinue any service at any time.
4. User Responsibilities
Users must provide accurate and complete information when using our services. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Users agree to comply with all applicable laws and regulations.
5. Booking and Payment
Bookings can be made through our website or customer service. Payments must be made in full at the time of booking. We accept various payment methods, including credit cards and online payment systems. All prices are subject to change without notice.
6. Cancellation and Refund Policy
More Than 30 Days prior to arrival : No Charges
15 – 29 days prior to arrival : 20% from the total
05 – 14 days prior to arrival : 30% from the total
02 – 04 days prior to arrival : 100% from the total
7. Changes to Bookings
Users may request changes to their bookings, subject to availability and any applicable fees. We reserve the right to deny any change requests that cannot be accommodated.
8. Liability and Disclaimers
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the service in question. We do not guarantee the accuracy, completeness, or reliability of any information provided by third-party service providers.
9. Force Majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our control, including but not limited to natural disasters, war, strikes, or government actions.
10. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Governing Law
These Terms of Service are governed by the laws of Malaysia. Any disputes arising from these terms will be resolved in the courts of Malaysia.
12. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes acceptance of the new terms.
13. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at tamannegaranks@gmail.com.
